Privacy policy
At Pro Forge Supply, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://proforgesupply.shop, make a purchase, or interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy, subject to your rights under applicable law.
1. Personal Information We Collect
We may collect the following categories of personal information:
Personal and Contact Information
- Name
- Billing and shipping addresses
- Email address
- Telephone number
Order and Transaction Information
- Products purchased or considered for purchase
- Order history and transaction details
- Payment status and related billing information
Payment information is generally processed by our payment service providers. We do not intentionally store complete payment card details on our own systems unless expressly stated.
Device and Usage Information
- IP address
- Browser type and device information
- Operating system
- Pages visited and interactions with our website
- Referring websites and general browsing activity
Customer Support Information
Information you provide when contacting us about an order, return, refund, delivery, or other inquiry.
2. How We Collect Information
We may collect personal information through the following methods:
- Directly from you: When you place an order, complete checkout, contact customer support, or subscribe to communications.
- Automatically: Through cookies, server logs, and similar technologies when you browse our website.
- From service providers: From payment processors, shipping companies, analytics providers, and other services that support our business.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfill orders.
- Process payments and arrange shipping and delivery.
- Manage returns, refunds, and exchanges.
- Communicate with you about purchases and customer service requests.
- Maintain, operate, and improve our website.
- Detect and prevent fraud, unauthorized transactions, and other unlawful activity.
- Maintain business records and comply with legal obligations.
- Send marketing communications where permitted by law and subject to your preferences.
- Analyze website performance and improve the customer experience.
We use personal information only for purposes permitted by applicable law.
4. Cookies and Similar Technologies
Our website may use cookies, pixels, and similar technologies to maintain shopping cart functionality, remember preferences, analyze website traffic, and improve our services.
Some cookies may be provided by Shopify or third-party services integrated into our store.
You can manage cookies through your browser settings and, where available, our website's cookie preference tools. Disabling certain cookies may affect some website features.
Where required by law, we will request consent before using non-essential cookies or similar technologies.
5. How We Share Personal Information
We may share personal information with third parties when necessary to operate our business, including:
- Shopify: To host and operate our online store.
- Payment providers: To process transactions and help prevent fraud.
- Shipping and delivery providers: To deliver orders and provide tracking information.
- Technology and analytics providers: To maintain our website and understand website performance.
- Customer support providers: To help respond to inquiries and resolve customer issues.
- Professional advisers and public authorities: Where necessary to comply with legal obligations, resolve disputes, or protect our legal rights.
We do not sell personal information for money. If certain advertising or analytics activities qualify as a sale, sharing, or targeted advertising under applicable privacy laws, we will provide any required disclosures and opt-out options.
6. Shopify and Third-Party Services
Our online store is hosted by Shopify, which provides the e-commerce platform used to display products, process orders, and support store operations.
Your information may be processed by Shopify and other service providers in accordance with their respective privacy policies and applicable contractual obligations.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of websites we do not operate. We encourage you to review their privacy policies before providing personal information.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, resolving disputes, maintaining financial records, and complying with legal obligations.
Retention periods depend on the type of information, the purpose for which it was collected, and applicable legal requirements.
When information is no longer needed, we will take reasonable steps to delete it, anonymize it, or securely dispose of it where appropriate and legally permitted.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, and disclosure.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of information transmitted through our website.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain personal information.
- Request a copy of your information in a portable format.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
- Opt out of certain targeted advertising or data-sharing activities where applicable.
- Appeal a decision regarding a privacy request where required by law.
To exercise your rights, contact us using the details in the Contact Us section below. We may need to verify your identity before processing your request.
We will respond to valid requests within the time limits established by applicable law.
10. California Privacy Rights
If you are a California resident, you may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act.
Depending on the circumstances, these rights may include the right to know, access, correct, and delete certain personal information, as well as the right to opt out of the sale or sharing of personal information for cross-context behavioral advertising.
You may also have the right not to receive discriminatory treatment for exercising your privacy rights.
To submit a privacy request, contact us using the information below. We will verify and respond to requests as required by applicable law.
Where required, we will provide an appropriate mechanism for privacy opt-out requests, including recognition of applicable opt-out preference signals.
11. International Data Transfers
Your personal information may be processed or stored in countries other than the country in which you reside. These countries may have different data protection laws.
Where required, we will take appropriate steps to ensure that international transfers comply with applicable data protection requirements.
12. Children's Privacy
Our website is not intended for children who are not legally permitted to make purchases or use our services under applicable law.
We do not knowingly collect personal information directly from children in violation of applicable legal requirements. If you believe a child has provided personal information unlawfully, please contact us so we can review the matter and take appropriate action.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, service providers, or legal requirements.
Any updates will be published on this page with a revised “Last updated” date. We encourage you to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.
Pro Forge Supply
Website: https://proforgesupply.shop
Business Address: 1931 G St, Fresno, CA 93706, United States
Phone: +1 559-500-1957
We will review privacy inquiries and respond in accordance with applicable law.