Refund policy

At Pro Forge Supply, we want you to have a positive shopping experience. If you are not completely satisfied with your purchase, this Return and Refund Policy explains how to request a return, exchange, or refund.

Website: https://proforgesupply.shop

Business Address: 1931 G St, Fresno, CA 93706, United States

Phone: +1 559-500-1957

1. Return Eligibility

You may request a return within 30 days of receiving your order, subject to the conditions outlined in this policy.

To qualify for a return:

  • Items must be unused and in their original condition.
  • Products must be returned with their original packaging, accessories, and included components.
  • Proof of purchase, such as an order confirmation or receipt, must be provided.
  • The return request must be submitted within the applicable return period.

Items that do not meet these conditions may not qualify for a return, except where otherwise required by applicable law.

2. How to Request a Return

To initiate a return, please contact our customer service team using the contact details provided below.

Please include the following information in your request:

  • Your order number.
  • The name of the product you wish to return.
  • The reason for the return.
  • Photos of the item, if it arrived damaged, defective, or incorrect.

Our team will review your request and provide instructions for completing the return. Please do not send products back before receiving return instructions.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include your order number and clear photographs of the item and its packaging, where available. We will review the issue and work with you to arrange an appropriate resolution, which may include a replacement, exchange, or refund.

Your rights under applicable consumer protection laws remain unaffected by this policy.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to your original payment method.

Please allow 5–10 business days after refund approval for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.

If your refund has not appeared after this period, please contact your payment provider or reach out to our customer service team for assistance.

5. Return Shipping Costs

For change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated.

If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can review the issue and provide appropriate instructions.

Original shipping charges may be non-refundable for change-of-mind returns, except where required by applicable law.

6. Exchanges

If you wish to exchange an item, please contact our customer service team.

Exchanges are subject to product availability and return eligibility. If an exchange is unavailable, we may offer an alternative resolution, including a refund where appropriate.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been shipped. If the order cannot be canceled, you may request a return in accordance with this policy, where eligible.

If an order is canceled after payment has been collected, any applicable refund will be handled in accordance with our policies and applicable law.

8. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items clearly identified as non-returnable at the time of purchase.
  • Products damaged through misuse or improper handling after delivery.
  • Items that cannot be returned for legal, safety, or hygiene reasons, where applicable.

These exclusions do not limit any rights you may have under applicable law.

9. Sale Items

Sale and promotional items are subject to the same return eligibility requirements unless different conditions are clearly disclosed at the time of purchase.

Items that are defective, damaged, or incorrectly supplied will be handled in accordance with applicable law, regardless of their promotional status.

10. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us.

Pro Forge Supply

Website: https://proforgesupply.shop

Address: 1931 G St, Fresno, CA 93706, United States

Phone: +1 559-500-1957

We appreciate your business and thank you for shopping with Pro Forge Supply.