Shipping policy
At Pro Forge Supply, we aim to process orders efficiently and provide a smooth, reliable delivery experience. This Shipping Policy explains our order handling times, shipping estimates, and delivery procedures.
Website: https://proforgesupply.shop
1. Order Processing Time
Our standard order handling time is 0–1 business days.
Orders are typically processed within one business day after they are placed, excluding weekends and public holidays. Some orders may be processed on the same business day.
Once your order has been processed and dispatched, you may receive a shipping confirmation and tracking information when available.
2. Shipping and Delivery Time
Our estimated shipping time is 3–7 business days after your order has been processed and dispatched.
Delivery times are estimates and may vary depending on your location, carrier availability, weather conditions, public holidays, and other unforeseen circumstances.
Please note that the shipping period begins after dispatch and does not include the order processing period.
3. Shipping Costs
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping costs may vary depending on the destination, products ordered, and available shipping options.
If free shipping is offered on eligible orders, the applicable conditions will be displayed on our website or during checkout.
4. Order Tracking
When tracking is available, we will provide tracking information by email after your order has been dispatched.
Please allow time for the carrier's tracking system to update. If your tracking information does not change for an extended period, contact our customer service team for assistance.
5. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered processing or has been shipped.
Additional delays or costs resulting from incorrect or incomplete addresses may occur, subject to applicable law.
6. Delayed or Missing Shipments
Although we work to meet our estimated delivery times, delays may occasionally occur due to circumstances outside our reasonable control.
If your order has not arrived within the estimated delivery window, please contact us with your order number so we can help investigate the shipment.
If a package is confirmed lost or undelivered, we will work with the shipping carrier to determine an appropriate resolution in accordance with applicable law.
7. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Please provide your order number and photographs of the damaged product and packaging, where available. We will review the issue and assist you with an appropriate resolution.
8. Incorrect or Incomplete Orders
If you receive an incorrect item or your order is missing an item, please contact our customer service team with your order number and details of the issue.
We will investigate and work with you to resolve the matter as appropriate.
9. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will do our best to accommodate your request before the order is processed or dispatched. However, changes and cancellations cannot be guaranteed once fulfillment has begun.
If an order cannot be canceled, you may be eligible to request a return under our Return and Refund Policy.
10. Contact Information
For questions about shipping, delivery, or order tracking, please contact us.
Pro Forge Supply
Website: https://proforgesupply.shop
Address: 1931 G St, Fresno, CA 93706, United States
Phone: +1 559-500-1957
Thank you for shopping with Pro Forge Supply. We appreciate your business and look forward to serving you.